At the end of the tenancy, we create a check-out report, providing a comprehensive record of the cleanliness and condition of the property, in order to identify what has changed.

The check-out report is submitted digitally to the tenant for review and approval. Any objections from the tenant are recorded in our system, clearly identifiable as the tenant’s. Once all feedback has been received, the tenant digitally signs the check-out report and it becomes an immutable record of the property’s condition at the end of the tenancy.

It is submitted to the landlord or lettings agent for their records and retained in our system for future reference (for example, in the case of a deposit dispute).